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Reach out and our team will get back to you as soon as possible.
Monday – Friday, 9:00 AM – 6:00 PM WAT
Lagos, Nigeria (by appointment only)
Quick troubleshooting
Can't sign in?
Reset your password from the login page. If your email is not recognised, sign up to create a new store.
Payment not confirming?
Refresh the billing page after a few seconds. Paystack confirmations usually arrive within a minute.
Stock looks wrong?
Check Inventory → History to see all movements. Each sale, restock and adjustment is logged.
Receipt won't print?
Use the Download PDF option as a fallback. Most browsers can print directly from the receipt preview.
Staff can't log in?
Confirm you've invited them on a paid plan and that their email matches the one in Staff settings.
How do I receive payments?
Your customers pay through Paystack at checkout. Funds settle directly to your bank account. Go to Settings → Payouts to verify your Paystack account.
When does Paystack settle my funds?
Paystack typically settles within T+1 business days. Settlement only begins after your Paystack subaccount is verified. Track this in Settings → Payouts.
How do I upgrade my plan?
Go to Settings → Billing and choose a plan. Complete payment via Paystack. Your limits increase immediately after confirmation.