Frequently asked questions
Answers to the most common questions about MB Store AI.
How do I create a store?+
Sign up with your email, verify it, then complete the short onboarding form with your business name, country and currency. Your store is ready immediately.
How do I receive payments?+
Your customers pay through Paystack at checkout. Funds are settled directly to your connected bank account. Go to Settings → Payouts to verify your Paystack account and bank details.
When does Paystack settle my funds?+
Paystack typically settles within T+1 business days after a successful transaction. Settlement only begins after your Paystack subaccount is verified. You can track settlement status in Settings → Payouts.
How do I add products?+
Go to Inventory and click 'Add product'. Fill in the name, price, cost price, and quantity. You can also upload a product image and set a low-stock alert threshold.
How do I update my bank account?+
Go to Settings → Banks to add or remove bank accounts. Only the business owner can manage bank accounts. These accounts appear on invoices so customers know where to pay.
How do I upgrade my plan?+
Go to Settings → Billing (or click 'Upgrade' on the Dashboard). Choose a plan and complete payment via Paystack. Your store limits are increased immediately after confirmation.
How do subscriptions work?+
MB Store AI has a Free plan plus Pro and Business plans. Paid plans renew monthly and unlock higher quotas and advanced features. You can upgrade or cancel from the Billing page at any time.
What's the difference between Free and paid plans?+
Free includes up to 20 products, 50 sales per month, and 1 staff account. Pro and Business raise these limits and unlock advanced reports, CSV export, and more staff accounts.
How does Paystack billing work?+
When you upgrade, you'll be redirected to Paystack to enter your payment details securely. We never see or store your full card number. Your subscription activates as soon as Paystack confirms the payment.
How do receipts work?+
Every sale at the POS creates a receipt you can print, download as a PDF, or share on WhatsApp. Invoices are numbered (e.g. MB-INV-0001) and can be marked as paid.
Can I add staff accounts?+
Yes. On the Free plan you have 1 staff account. Pro and Business plans allow additional staff with their own logins and permissions.
How do I reset my password?+
On the login page click 'Forgot password'. We'll email you a reset link. If you don't see it, check your spam folder.
How do I contact support?+
Email us from the Support page or chat with us on WhatsApp. We typically reply within 24 hours on business days.