Frequently asked questions
Answers to the most common questions about MB Store AI.
How do I create a business workspace?+
Sign up with your email, verify it, then complete the short onboarding form with your business name, country and currency. Your preview workspace is ready immediately.
How do I receive payments?+
Your customers pay through MB Wallet at checkout. Funds land in your MB Wallet balance, and you withdraw to your bank account whenever you want.
When are my funds available?+
Customer payments appear in MB Wallet as pending settlement and normally become available within one business day. You can track this on your dashboard and in MB Wallet.
How do I add products?+
Go to Inventory and click 'Add product'. Fill in the name, price, cost price, and quantity. You can also upload a product image and set a low-stock alert threshold.
How do I update my bank account?+
Go to Business Setup → Banks to add or remove bank accounts. Only the business owner can manage bank accounts. These accounts appear on invoices so customers know where to pay.
How do I add more modules?+
Go to Modules, pick the module you want, and pay the one-time fee from MB Wallet. It unlocks immediately after confirmation.
Are there any monthly fees?+
No. MB Store AI uses a one-time licence. After that you only renew your domain and hosting yearly, and top up usage credits (SMS, email, WhatsApp) when you need them.
What is included in my licence?+
Merchant dashboard, customer dashboard, MB Wallet, developer API, domain, hosting, SSL, MB Copilot, support and lifetime updates. Extra modules are added one-time whenever you need them.
How do payments work?+
All purchases are paid from MB Wallet. Card details are never stored by us, and your purchase activates as soon as the payment is confirmed.
How do receipts work?+
Every sale at the POS creates a receipt you can print, download as a PDF, or share on WhatsApp. Invoices are numbered (e.g. MB-INV-0001) and can be marked as paid.
Can I add staff accounts?+
Yes. A preview workspace includes 1 team account. Once your business is activated you can add unlimited team members with their own logins and permissions.
How do I reset my password?+
On the login page click 'Forgot password'. We'll email you a reset link. If you don't see it, check your spam folder.
How do I contact support?+
Email us from the Support page or chat with us on WhatsApp. We typically reply within 24 hours on business days.